We work hard to get your order to you as quickly as possible. Here is what to expect for payment, processing, and delivery.
Order Changes & Cancellations
Because we begin preparing orders right away, we are unable to accept cancellations or changes once your order has been submitted.
Payment
- Credit cards: Payments are processed securely through Shopify Payments, which uses industry-standard SSL encryption and meets all Payment Card Industry (PCI) standards. We never store your credit card information.
- Other payment methods: We also accept the payment options shown below.
Orders ship only after payment has been received.
Shipping Within the US
Shipping Methods
We ship most orders with the US Postal Service, using Ground Advantage or Priority Mail, and we use as little packaging material as possible.
Delivery Times
- Processing: Orders are packed and shipped within 2 business days of payment.
- Delivery: US orders arrive within 3 to 7 business days, depending on your distance from Ohio and the shipping method you choose.
Please note: During special sales, including Scrap Sack Sales, Black Friday weekend, and holiday sales, orders may take a few extra days to ship.
Shipping Costs
- Orders of $60 or more: Free shipping with Ground Advantage or Priority Mail.
- Orders under $60: Shipping is calculated at checkout based on package weight and destination.
Order Tracking
You will receive an email notification as soon as your package is on its way.
Missing Items
We check and double-check every order before it ships, but mistakes can happen. If an item is missing, please let us know and we will ship it to you, issue a refund, or include it in your next order, whichever you prefer. If you receive something you did not order, please enjoy it or share it with someone else!
International Shipping
Shipping Methods & Delivery Times
- Processing: Orders are usually shipped within 2 to 4 business days of payment.
- Delivery: Packages arrive in an average of 8 to 21 business days, depending on the destination country.
- We ship using US Priority Mail International along with a third-party shipping partner. Once a package reaches the destination country, delivery is handled by that country's postal service.
Shipping Options & Costs
Postage is calculated at checkout based on the weight of your package and its destination, so we are unable to quote shipping costs in advance. Depending on your country, you may see some or all of the following options:
- FedEx International Economy
- First Class Mail International (Canada only)
Order Tracking
You will receive an email notification when your package ships. If you choose a shipping option with tracking, the email will include your tracking link.
Missing Items
We check and double-check every order before it ships, but mistakes can happen. Because of the high cost of international postage, we are unable to reship missing items on international orders. If something is missing, please let us know as soon as possible and we will gladly refund the missing item(s).
Duties, Taxes & Customs
- At checkout, each shipping option clearly states whether duties and taxes are included in the price.
- Every country has its own rules for international packages, and customs requirements can differ for small and large shipments. We follow the general guidelines of the US Postal Service and FedEx, which are not specific to any one country, so please review your country's import regulations before ordering.
- We will do everything we can to help your package reach you, but we cannot be responsible for packages held by customs.
Questions about your order? Email us at info@chagrinvalleysoap.com or call (440) 248-7627 during business hours.